This policy applies to our subscription service, where you receive automatic recurring deliveries of eligible products at a discounted price.
Billing & Delivery
Subscription orders are billed and shipped automatically every 12 weeks, at the discounted subscription price shown at checkout.
If a payment fails, we will make further attempts to process it. If payment cannot be successfully processed after these attempts, your subscription may be paused, skipped, or cancelled, and we will notify you.
Managing Your Subscription
You can pause, skip an upcoming delivery, cancel, or update your payment and shipping details at any time through your customer account with no need to contact us. Cancelling takes effect immediately and stops all future deliveries and charges.
Price Changes
If the price of your subscription changes, we will notify you before the change applies to your next order. Continuing your subscription after this notice means you agree to the new price.
Returns & Faults
Subscription deliveries are covered by our Warranty & Return Policy. If an item in your subscription delivery is faulty or damaged, contact us and we'll guide you through the process.
Policies & Questions
This policy forms part of our full set of policies, which are incorporated together and can be found on our Policy Index page.
We may update this policy at any time. The current version will always be available on our website.
For any questions, please visit our Contact page for information on how to get in touch.