What Personal Information We Collect

When you visit or make a purchase from our website, we collect:

• Device Information: (e.g. browser, IP address, cookies, pages viewed, referral sources)
• Order Information: (e.g. name, billing and shipping address, payment info, email, phone)
• Other Information: (provided via forms, emails, or customer service interactions)
  

How We Use Your Personal Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your orders or enquiries
• Screen for potential risk or fraud
• Improve our website, marketing, and services
• Send marketing communications (see below)

Cookies and Tracking

• Our website uses cookies, log files, and similar technologies to collect and track usage data. You can disable cookies in your browser settings, though some site features may not work.

Marketing Communications

• We may use your email or phone number provided during purchase, booking, or consent form completion to send you marketing communications about our products, offers, and news. If you do not wish to receive marketing messages, you can opt out at any time using the unsubscribe link in every message, or by contacting us directly.
• We do not knowingly send marketing to individuals under 16 without parental consent. If you are under 16, or are a parent/guardian and wish to have a minor’s details removed from our marketing list, please contact us and we will promptly remove your information.

Sharing Your Personal Information

• We share your personal information only with trusted service providers (such as payment processors, email and SMS marketing platforms, shipping and analytics providers) as needed to run our business and deliver your orders. We may also share your information where required by law (such as responding to legal requests).

We never sell your personal data.

International Transfers

• As we use global service providers, your personal information may be transferred and stored outside Australia (including in the USA, EU, UK, NZ, or Canada). We ensure any transfers comply with relevant privacy laws.

Data Retention

• We keep your order information for as long as necessary to fulfil orders, comply with our legal obligations, and for our business records. You may request deletion of your data, except where we are legally required to retain it.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal information
• Request deletion of your data (unless we are required to retain it)
• Withdraw consent to marketing communications
• Object to certain processing, or request data portability

If you wish to exercise these rights, please contact us.

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Automated Decision-Making

• We may use automated tools to send marketing based on your purchase or browsing behaviour. No decisions with legal or significant effects are made solely by automated means.

Do Not Track

• Our website does not respond to browser “Do Not Track” signals.

Children

• We do not knowingly collect personal information from anyone under 16 for online orders or marketing. If we become aware we have collected such information, we will promptly delete it.