Shipping Policy

Order Processing

  • Orders are typically processed and dispatched within 1–2 business days.
  • Please allow extra time during public holidays, sales periods, or in the rare event of unexpected delays (including staffing shortages). We’ll always do our best to keep you updated.
  • You’ll receive a tracking number via email when your order is being packed.

Shipping Methods & Cost

  • We offer both Standard and Express shipping for domestic (Australia) and most international orders. Flat rate shipping fees are applied at checkout.
  • Insurance and signature on delivery are not included by default. If you require these, please select them at checkout for an additional cost.
  • PO Boxes and Parcel Lockers are accepted.

Australian Orders

  • Express Post: 1–3 business days (metro and most areas).
  • Standard Post: 3–10 business days (delivery times may vary by location).
  • Delivery times are estimates and may be affected by factors outside our control. We are not responsible for carrier delays.
  • Refunds for delayed Express Post must be requested directly from Australia Post.

International Orders

  • We ship to most countries via Australia Post and your local postal service.
  • International Express: 5–10 business days (estimated).
  • International Standard: Delivery times vary widely and can take several weeks, depending on your location and customs processing.
  • All international orders are tracked. Delivery times are estimates only.
  • Customers are responsible for any customs fees, taxes, or import duties imposed by their country.

Tracking Your Order

  • Tracking numbers will be emailed to you when your order is packed and ready to ship.

Address Errors & Uncollected Parcels

  • It is the customer’s responsibility to provide the correct and complete shipping address. We are not responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.
  • If a parcel is returned to us as uncollected or undeliverable due to customer error, you will be contacted to arrange reshipping at your own cost.

Lost of Damaged Parcels

  • If your parcel is lost or damaged by Australia Post or the relevant carrier, you are responsible for lodging any claims for compensation with the carrier. Standard compensation with Australia Post is typically up to $100 for lost parcels unless extra insurance was purchased at checkout.
  • If your order value exceeds $100 and you want additional coverage, please select insurance at checkout.
  • We are not responsible for parcels lost, delayed, or damaged in transit by the carrier once they leave our premises.

Out of Stock & Backorders

If an item in your order is out of stock, we will contact you promptly. You may choose to:

  • Wait for the item to become available and ship the full order together,
  • Have available items shipped immediately and the remainder sent later (at no extra cost), or
  • Substitute or remove the item for a refund.

Order Cancellations & Changes

  • You may request to cancel or change your order at any time before it has shipped for a full refund. We do our best to accommodate requests but cannot guarantee cancellations if your order has already been processed for shipping.
  • Once an order has shipped, it cannot be cancelled or changed.

Partial Shipments

If your order requires multiple shipments due to backorders, you will not be charged extra postage.

Questions or Special Requests

  • For any questions about your order or to request changes, please contact us at admin@thepiercingurge.com.au as soon as possible.

By placing an order, you agree to this Shipping Policy. For further details on returns, cancellations, or other policies, please see our Refund Policy and Terms of Service.