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Pre-booking information

Experience has taught us that even small details can make a big difference to your appointment, your healing, and your safety. That's why we've brought together everything we need every client to know before booking. Taking a few minutes to read it now helps ensure your appointment can go ahead as planned.

We may decline your service if you:

  • Arrive more than 10 minutes late.
  • Decide against getting pierced during your appointment.
  • Fail to provide correct identification or meet the age requirement. More information about this can be found here.
  • Are under the influence of substances.
  • Are pregnant or breastfeeding.
  • Have used isotretinoin (Accutane) within the past 6 months.
  • Have used numbing cream or other numbing agents at the piercing site in the past 24 hours.
  • Have not eaten within a few hours before your appointment.
  • Are exhibiting rude or inappropriate behaviour towards staff or in the studio.
  • Book a piercing service we do not offer. If the desired service is not listed, please contact us before booking.


To ensure your appointment proceeds smoothly and to avoid cancellation charges, please carefully review the above reasons we would need to decline service on the day of your appointment.

Contact us before booking if you have:

  • Had a piercing/jewellery removed from the same area within the past 2 months.
  • Had surgery at or near the piercing site, including cosmetic surgeries such as rhinoplasty, breast augmentation, abdominoplasty, etc. within the past 12 months.
  • Had reconstructive and restorative surgeries at or near the piercing site, such as earlobe repair, within the past 12 months.
  • Recent filler, Botox, or other cosmetic procedures in the piercing area.
  • Used hormone replacement therapy (HRT) in conjunction with nipple and genital piercings.

    Certain conditions may impact your ability to be safely pierced. If any of these apply to you, contact us prior to booking so we can evaluate your situation in relation to your piercing request. Failure to do so could result in cancellation charges if any of the items listed impact your ability to get pierced on the day.

No-shows and late cancellations:

We value your time, and ours. When you book an appointment with us, that time is set aside just for you. Late cancellations or no‑shows mean we’re unable to offer that spot to someone else.

If you cancel with less than 12 hours notice, or don’t attend your appointment, a cancellation fee will apply.

Your card details are collected at the time of booking and will only be charged if this policy applies.

Fees are based on the length of your appointment:

  • $25 for 15-30 minutes
  • $50 for 45-60 minutes
  • $75 for 75-90 minutes
  • $100 for 100-120 minutes

Booking your appointment confirms that you’ve read and agreed to this policy.

Testimonials

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"My go-to for all piercing services in Melbourne, they're the absolute best!!! Don't trust just anyone to shove metal under your skin, make sure it's implant grade, and done well so it actually heals. Worth every cent! And so lovely!"
Olly

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"I have been back to Piercing Urge three times. Each has been to discuss options and undertake piercing. As a member of the health community their infection control and cleanliness has been extraordinary. Their advice and professionalism and customer service is amazing. What a great team."
Phillipa

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"Truly the most professional and highly skilled piercing studio in Victoria. I have been getting pierced here for over 20 years and I will still contact them from interstate to purchase new jewellery and ask for advice; I base my travel plans to come back and be pierced by the TPU team. Everyone is extremely kind, caring and supportive; piercings should be a positive & memorable experience and you will receive nothing less from beginning to end."
Lauren

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"Extremely professional team. They have excellent hygiene and sterile field practices as well as fantastic knowledge of their craft. I have patronised the studio since the mid 90s for jewelry and repeircing of my lip in circa 2001. So when my kids asked for ear piercings for Christmas I was very pleased to take my kids to the studio to have them done. The team stepped my kids through each step of the process, explaining each one at an age appropriate level, including the instruments and exactly why they were doing each thing. Consent was sought from my kid explicitly at each stage to proceed. A great experience for my kids and super easy for me as a parent."
Gabrielle

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"THE piercing place to go in Melbourne, maybe all of Australia. I've been for several piercings in the last 15 years, they always make me feel comfortable. It's a very friendly, laid back environment, but it's clear they take safety and hygiene very seriously. I wouldn't go anywhere else."
Maja