I want to acknowledge the alleged historical wrongdoings that took place at The Piercing Urge before I took over ownership. My heartfelt sympathies go out to those who were affected. Having faced challenges within this industry myself, I stand with those who have had similar experiences. These experiences have driven my commitment to effecting positive change to our industry. As a passionate and solution-driven business owner, I have made significant improvements at The Piercing Urge to prioritise the wellbeing of my staff. I have raised wages well above industry standards and ensured that all working conditions not only meet but exceed legal requirements. I offer added benefits that help ease everyday financial and mental pressures throughout the work week. Professional development is a key focus at The Piercing Urge. I am dedicated to continuous learning, providing paid opportunities for education, workshops, and conferences. I ensure that my team has access to the latest industry knowledge, and the tools and resources they need to excel. By investing in their growth, I believe they can reach their full potential and advance in their careers. Creating a safe and inclusive workplace is extremely important to me. I promote a culture that values creativity, innovation, and open communication. It’s essential that every team member feels empowered to share ideas and take risks without fear of judgement. Mistakes are seen as opportunities to learn and grow, and I strive to make everyone feel safe, respected, and valued. Mental wellbeing is also a top priority. For that reason I offer all staff access to professional mental health services through our Employee Assistance Program (EAP), which provides confidential support, including counselling and trauma debriefing. . At The Piercing Urge, we adhere to the highest safety standards and continually evolve to exceed industry expectations. I believe that the wellbeing of my staff is integral to the overall success of the studio, and I am fully committed to fostering an environment where safety and support are paramount. I am deeply passionate about workplace safety, professional development, and staff empowerment. This passion drives my commitment to improving my studio and contributing positively to our industry every day. As a business owner, my goal has always been to set a high standard for workplace safety and staff wellbeing, now and into the future.
With love,
Suzanne